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Home>Customer Services
 

Customer Services

- FAQ
 
Customer Service
 

General Information

 

General Information

  1. What forms of payment do you accept?
    We accept Visa, MasterCard American Express and Paypal through our secure online ordering system. For large Team or large orders, we can arrange alternate payment methods. Please  if you have any questions about alternate payment methods.

  2. What is your return policy?
    100% Satisfaction Guaranteed! You may return most new, unopened items sold and fulfilled by Thesportingstore.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Some item are subjected to a resocking fee. Personalized items cannot be returned or exchanged unless there is a manufacturer's defect.
  3. If you need to return an item, our Customer Service Reps will guide you through the returns process. Please contact us  so we can give you a return authorization number.

  1. When is my credit card charged?
    Our secure real-time ordering system will authorize your card the moment you place your order, and a settlement (debit) will likely occur within 24 hours. Some items need to be special ordered, and may require a delay of a few days or even weeks before we are able to ship. We will do our very best to keep you up to date on any exceptional delays. If you prefer not to wait for a delayed item, we will happily cancel your order and refund the full purchase amount on your credit card. If at anytime you are curious about your order status, please refer to the My Account page and login with your e-mail and password.

  2. Privacy & Security
    Icehokceyjersey.com knows that you care how information about you is used and shared.

    Please know that  Icehokceyjersey.com  is not in the business of selling customer information. Many spammers and spoofers use programs that randomly generate e-mail addresses, in the hope that some percentage of these randomly-generated addresses will actually exist. Icehokceyjersey.com  values its customers and respects their privacy. We only collect customer information to improve your shopping experience and to communicate with you about our products, services. We do not sell or rent your personal information to third parties.

  3. Are the transaction secure?
    At Thesportingstore the security of your personal information is our top priority. We insure confidentiality and security in three ways.

    All information, including your credit card number, is encrypted and only sent over secure Internet lines. While using Secure Socket Layer (SSL) technology, your Netscape Navigator or Microsoft Internet Explorer browser will let you know when the line is secure. With Netscape Navigator, the "key" icon located in the bottom left corner should be complete with no breaks. Internet Explorer uses a "lock" icon for its browser. The "lock" will appear on the browser when using a secure line. On both browsers the "http:" pre-fix will read "https:" when accessing a secure server. If these indicators are present, you can be confident of a secure data transaction.

 

  1. Can I change my order or cancel it after I have placed it?
  2. If your item has not yet been personalized or shipped we can change or cancel the order upon notification. If already shipped just return goods upon arrival for refund or exchange shipping charges will apply. Personalize items cannot be cancelled once the customization process has begun.

7. What taxes will I have to pay?

No taxes are charge to US and International customers. Canadian customers will be charged  GST. Ontario buyers will be charged both GST plus PST.

8 Where do you ship from and what are your shipping rates?

  1. We ship from locations in California, New York and Ontario Canada. We offer UPS ground, UPS 2nd Day, UPS Next Day, Canada Post and US Postal Service. Shipping is calculated using a real-time calculator. To obtain a shipping cost estimate, simply add the items you need to your shopping cart, then enter your zip code before the final checkout.

9. Where do you ship to?

We can only ship to the 50 U.S. states, APO/FPO addresses, Puerto Rico, and U.S. territories

10 Delivery

We try to save our customers money by using the postal service or a courier service with the lowest cost. Standard shipping is 5 to 7 business days for in stock items. However, if an item is out of stock, it may take 2 to 6 weeks for delivery. We offer customized jersey to which we can apply any player name and number (or your own name and number) to the jersey for an additional charge. Because these jerseys are hand sewn, please allow 2-4 weeks for the sewing to be completed

11.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, The Sporting Store will cover the entire liability for you, up to the full $50.00. The Sporting Store will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at The Sporting Store while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures